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Customer Service

Shipping & Delivery

Candy Central will ship your package via FedEx. Orders are shipped within 48 hours. The shipping times are estimates and are not guaranteed. If you choose a guaranteed method of shipping such as 2nd day, please note that the delivery time will be from the actual time that the package is picked up by FedEx from our warehouse. If you do not receive your package on the guaranteed day, you will receive a full refund on your shipping costs. There are no weekend or holiday deliveries, therefore if you place your order on a Thursday for 2nd day delivery, you order will not ship until the following Monday. For summer months or “heat sensitive” items, please refer to our Heat Warning. Click here to view your Free Freight minimum orders. 

Privacy & Security

This privacy policy sets out how Candy Central uses and protects any information that you provide Candy Central when you use this website. Candy Central is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Candy Central may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Returns & Refunds

Our goal at Candy Central is for our customers to be completely satisfied with their purchase. Unfortunately, due to health laws and FDA regulations, we cannot accept returns of food products. If your order was filled incorrectly or it is received damaged, we will send you the correct items at our expense.

Heat Warning

Candy Central Customers: Please allow up to 3 business days for your order to ship. Many products we sell are sensitive to the heat. On hot weather days we may delay your shipment to avoid spoilage. All of our orders are shipped via FedEx. If an order contains “heat sensitive” items such as chocolate or gummy candy, it will be packed in an insulated case with cold gel packs, at no additional cost. These gel packs last up to three days. Therefore, if your delivery normally takes 3-4 days, it is recommended to upgrade your shipping to 3 Day Select. We will not ship an order where your delivery falls over a weekend, a holiday or if it will exceed the three day window. THERE WILL BE NO REFUNDS OR RETURNS ON MELTED ITEMS. Click here for a shipping map to see the estimated time that your delivery will be in transit. Shipping times are not guaranteed. If you are unsure, please expedite your shipping.

Wholesale Customers/Businesses:  If an order contains "'heat sensitive" items such as chocolate or gummy candy, there is a minimum order required as it must ship via refrigerated truck, free freight.  You may combine orders to meet the minimum if necessary.  We cannot make exceptions to this requirement.  THERE WILL BE NO REFUNDS OR RETURNS ON MELTED ITEMS. Click here to view the Heat Sensitive shipping map. 

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